Terms & Conditions

1. Preliminary Provisions

These purchase conditions apply to all products of the Decoalbero brand, purchased through the website www.decoalbero.com (hereinafter "website").

By placing an order, you guarantee that you are over 18 years old and have legal capacity to enter into binding contracts.

Orders may only be placed to acquire goods without intent to resell. Any resale or distribution of products purchased through the website is strictly prohibited (except by agreement with collaborating establishments).

We reserve the right to cancel fraudulent, false or speculative orders, as well as orders placed by customers with whom there may be a dispute from previous orders, or when there are reasonable doubts that the customer is violating any of the specified purchase conditions or is involved in criminal activity.

User Obligations

As a user, you are obliged to communicate to Golden Sand Word SL all the data necessary for access and use of the services on this website. These must be truthful and current, and you consent that we may use them to contact you if necessary.

It is essential that you provide all information we classify as mandatory; otherwise we will not be able to process your order. We will not be responsible in any case for possible delays or delivery failures as a result of errors or omissions of this data.

2. Conditions Applicable to Orders

All products offered on this website are sold directly by Golden Sand Word SL.

2.1. Purchase Procedure

You can browse the website until you find the desired item. Once found, clicking on it will provide you with all the detailed information the website offers. From there you can add the item to your cart.

2.2. Delivery Area

The delivery area for these items covers the whole world (including the Canary and Balearic Islands). By accepting the order, you confirm being a customer resident in one of these areas. Any other delivery address will result in automatic cancellation of the order.

2.3. Payment

All purchases from our website will be subject to Value Added Tax. All prices are shown in euros (€) and must be considered as the final price to be paid by the customer. Payment by credit card is processed through a secure payment gateway (TPV Virtual). Your card data is transmitted directly to the payment gateway and is not stored by us.

2.4. Delivery

The usual delivery period is 3 to 5 days after order approval. This period may increase during sales, Christmas campaigns or due to customs procedures or other circumstances arising from geographical distance, weather conditions, strikes, etc.

2.5. Returns & Refunds

Right of withdrawal: The Customer will have a maximum period of 7 calendar days from delivery to communicate their total or partial withdrawal from the purchase. The customer must bear the return shipping costs. Once received, we will verify the returned items are in perfect condition and, if satisfactory, we will refund the money to the same credit card used for payment, within one month at most.

2.6. Product Warranty

The warranty period is two years, although it does not include deficiencies caused by negligence, impacts, incorrect use or improper handling, or materials worn through use.

3. Applicable Law and Jurisdiction

This website is located and operated from Spain. All matters relating to this website are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain.